Booking Conditions
1. Pricing and contract
- Prices and itineraries can be changed without prior notice
- Prices given in propositions and invoices, distributed by e-mail of fax from our staff, are the officially valid rates and remain unchanged
2. Reservation and confirmation
- You can send your reservation to Halong Emotion’s authorized offices in Hanoi:
Add: Suite 413, A7 Building, Hanoi University of Education, Cau Giay, Hanoi
Tel: (+84-4) 754 9815; Fax: (+84-4) 754 9814
Email:sales@halongcruisejunk.com
- A deposit of 50% of the full amount is required to confirm your reservation. Final payment must be made before departure of the tour. Otherwise, Halong Emotion has the right to cancel reservations, without returning the clients’ deposit
- In case a reservation is made within the month of departure, the total sum must be paid at once
- After booking the client receives an invoice by e-mail or fax
3. Payment methods
- Cash (only possible after agreement with both parties)
- Traveller cheques (only possible after agreement with both parties)
- By Credit card( letter of authorization
- Bank transfer (banking charge's on thhe client's account). Kindly use the following account information:
Account name: Promise Lands Tourism Co., Ltd
Account number VND: 35699269
Account number USD: 35742719
Bank name: ASIA COMMCERCIAL BANK (ACB)
Swift code: ASCB VNVX
4. Cancellation
4.1 / Cancellation by the Customer
In case of cancellation by the Client / Travel Agency, for whatever reason, the client agrees to pay cancellation fees:
- More than 30 days before departure
10% of the price of the cruise
- 10 to 30 days before departure
20% of the price of the cruise
- 72 hours to 10 days before departure
30% of the price of the cruise
- 48 hours to 72 hours before departure
50% of the price of the cruise
- Less than 48 hours before departure
70% of the price of the cruise
4.2 / Cancellation by Halong Emotion
Halong Emotion will cancel the agreement with the client in case of natural disasters, epidemics, political disturbances and other dramatic developments of this kind. In this case the client will receive the total sum of payment back, without having the right to any indemnity.
5. Responsibilities
Halong Emotion provides travel services to its clients as mentioned in the quote/contract given by Halong Emotion. In case anything happens outside the program or contract it cannot be granted under the responsibility of Halong Emotion. During the cruise clients must follow the guidelines announced by our crew.
6. Insurance
Local insurance is included in the ticket sold by Halong Bay’s Management Board. If problems occur, Halong Emotion strives to solve these problems within their capability and responsibility. However, Halong Emotion is not responsible for any injury, loss or damage of personal belongings, death loss, accidents, illness … during the cruise.
7. Litigation
In case of difficulties, both parties must make an effort in seeking an agreeable solution to their dispute. In case of disagreements and/or complaints the ‘Vietnam International Arbitration Centre’ under the ‘Vietnam Chamber of Commerce and Industry will be solely responsible. All complaints must be submitted in form of writing, within 30 days after the provided services from Halong Emotion.
